Quick answer: Email [email protected] to report a rule change, a factual error or a problem with the free game. We are not a casino, so we can't help with casino accounts, deposits or withdrawals.
The Promise
If you tell us a guide is wrong, we check it against the original source and fix confirmed errors. That covers:
- A rule that has changed (tell us the casino, the game and, if you can, the version or date of the rules).
- A mistake in a guide (send the page link and what you think is wrong).
- A problem with the game (your device, your browser and what happened).
- A question that the guide itself doesn't answer.
The Reality Check
Here is the catch: we have no access to any casino account and no power over withdrawals, bonuses or verification checks. If your problem is with a casino, this is where to go instead:
- A licensed Australian venue or wagering provider: contact the business first, then your state or territory gambling regulator.
- An offshore online casino: let us be honest, your options are limited. These sites are not licensed in Australia, so Australian regulators usually can't resolve disputes with them.
- If gambling is hurting you or your finances: call Gambling Help Online on 1800 858 858 (free, confidential, 24/7).
In an emergency, call 000. If you are in crisis and need to talk to someone now, call Lifeline on 13 11 14.
What to watch out for
- Anyone asking for your casino password or ID "to help with a withdrawal". That is a common scam. We will never ask for it.
- "Recovery services" that promise to get money back from an offshore casino for an upfront fee. Treat these as a red flag.
- Oversharing. Please don't send bank details, ID documents or account passwords. More in our Privacy Policy.
How to get a faster answer
In my experience, the reports we can act on quickly have three things in common:
- The exact page link (copy it from the address bar).
- What you saw and what you expected to see.
- A source if you have one (a casino rule document, a regulator page or a photo of a table sign).
The Final Verdict
We are a small, independent guide, not a support desk for casinos. For corrections and game problems, we are the right place. For anything involving money, go to the venue, the regulator or Gambling Help Online.
Useful pages: About · How We Test · Responsible Gambling.